Privacy Policy

Last updated: February 9, 2026

Remairk B.V. ("we", "us", "our") operates the Slimo3D service (the "Service"). This Privacy Policy explains how we collect, use, and protect your personal data when you use Slimo3D.

1. Data We Collect

• Account data: email address and hashed password when you create an account.
• Usage data: features used, files uploaded (metadata such as file name, size, and part count), export counts, and timestamps.
• Payment data: billing and subscription information is processed by Stripe. We store only the Stripe Customer ID and subscription status; we do not store credit card numbers.
• Technical data: IP address, browser type, and device information collected via server logs.
• Cookies: we use session cookies for authentication. No third-party tracking cookies are used.

2. How We Use Your Data

• To provide, maintain, and improve the Service.
• To manage your account and subscriptions.
• To communicate important updates about the Service.
• To respond to support requests.
• To comply with legal obligations.

3. Data Sharing

We do not sell your personal data. We share data only with:

• Stripe: for payment processing.
• Hosting providers: infrastructure providers that host the Service under data-processing agreements.
• Legal authorities: when required by law.

4. Data Retention

Account data is retained as long as your account is active. Uploaded CAD files and analysis results are retained according to your plan's retention period (Free: session-only, Entry: 30 days, Pro: 90 days). You may request deletion of your data at any time by contacting us.

5. Your Rights

Under applicable data-protection law (including the GDPR), you have the right to:

• Access, correct, or delete your personal data.
• Object to or restrict processing.
• Data portability.
• Withdraw consent at any time.

To exercise these rights, contact us at privacy@slimo3d.com.

6. Security

We implement industry-standard security measures, including encrypted connections (HTTPS), hashed passwords, and access controls. However, no method of transmission over the Internet is 100% secure.

7. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the new policy on this page with an updated "Last updated" date.

8. Contact

If you have questions about this Privacy Policy, please contact us at privacy@slimo3d.com.